How far in advance should I book my rental order?
You should book your items as soon as you confirm your event date. This will ensure the products you need are reserved for your special event.
How do I start booking my order?
Simply email us the items you wish to have, and the quantities you need. Let us know whether you require delivery services as well. We’ll send you a quotation and you can reply to approve the quote.
What do you require to book an order?
To confirm your order we’d need your name, contact information (phone and email), and a 50% down-payment towards your order. This payment can be made by Credit Card/ Linx, Cash, Cheque (at least one week prior to that date your rentals will be delivered) or Bank Deposit.
How can I pay for my rentals?
We accept cash, linx, major credit cards and bank deposits. Any payments made by cheque must be made at least one week prior to your event to allow the funds to clear.
When is my final balance due?
All final balances are due one week prior to event.
We’ve had 10 people RSVP us at the last minute, can I add to my order?
Yes, as long as the items are available.
What is your cancellation policy?
Please see event contract appended to your quotation.
Do you deliver? What are the delivery rates?
Yes, we do offer delivery options. Delivery rates vary depending on delivery specifics. Please contact us for a quote.
What do you do for late-night pickups?
We can arrange for an after hours pick up for an additional fee. Please contact us for a quote.
Do I have to pick up my order myself or can I send someone else?
Either you or someone else can pick up your order. They will need to know what name it is booked under and settle any remaining balance owing on the account.
My wedding is on a Sunday, how does pick-up and return work?
We allow pick-up up to 1 day prior to your event, or as agreed during the booking process. You can return the items on the next business day, or as agreed during the booking process.
Do I need to wash my items before I return them?
Do not wash any linens. In the case of charger plates, please wipe off any foodstuff before returning.
If I spill wine on my tablecloth is there an extra cleaning charge?
Most food stains will not incur extra charges. There will be an extra cleaning charge for any wax, excessive grease, ink and/or hard to remove stains. We will charge a replacement fee for any linen that has burn and/or staple holes, mildew, permanent stains, and for any missing linen/s. Please do not attempt to launder any linens on your own as this may cause any stains to become permanent.
What should I do if I receive my order and items are missing or damaged?
We do our best to ensure your order is complete. Please check all items upon delivery. If you discover missing or damaged items upon receipt, please let our delivery guys know immediately or make contact with your sales rep as soon as possible. Many factors can contribute to items being lost or damaged after a delivery and during an event. We cannot accept disputes after an event is over.
What happens if I have missing or damaged items when I return my order?
If you have missing or damaged items upon return, you will be informed as soon as possible after your event. If any missing items can be located after the event, we ask that you try to return them within 48 hours. You will be charged the full replacement cost for any items that cannot be located and all damaged / broken items.
What happens if I am late returning my rentals?
A charge can be applied to late returns.
Do you set up my rentals?
We are available to set up chairs, tables and tents. This may be an extra charge, so contact us for pricing.
I need my rentals for more than one day, how does that work?
Please contact us and we will quote you a multi-day rate for your items.
I did not use all my items; will I get a refund?
No. Rental items are charged for time out, not for use. Every item that leaves our building is treated the same way upon return, used or not.
Is set-up and delivery included in the tent rental price?
Set up and take down of tents is included in the rental price, but delivery is an additional fee. This is because delivery rates vary on location. Please contact us for a quote.